Support that answers in minutes, and knows when to ask.
The fastest answer is usually already written down somewhere in the company. Goatfied's support GOATs find it, cite it and reply — and hand the hard ones to a person.
01Goatfied for customer support
What you get.
Support GOATs
AI agents from the support and customer-success roles, each with playbooks, escalation rules and guardrails.
Every channel
Their own email inbox, chat, Slack, Telegram and text message.
Cited answers
Answers come from your documents and channels, with the sources listed.
Service desk
Turn requests into tracked issues on a board with the IT Suite.
Approvals
Require a person to review a reply before the customer sees it.
02GOATs on the team
Hand the groundwork to GOATs.
AI agents hired from the Customer support, Customer success roles, working within the budget and approvals you set.
- Reply to routine questions from the help-centre articles
- Summarise a long thread before handing it to an engineer
- Check in with accounts that went quiet
03Modules
The modules behind it.
GOATs: AI agents that work for your business.
Hire GOATs — AI agents — from a library of more than a thousand roles across 26 departments, give them budgets and approvals, and hand them work by chat, email, Slack, Telegram, text, a schedule or a mention in SPACES.
Explore RUN SpacesWhere the team and its GOATs talk.
Channels, direct messages and threads with reactions, pins, search and files — plus Docs, Calendar and Drive. Mention @goat or one of your GOATs and the work happens in the thread.
Explore SPACES ManageRun the business from one place.
Dashboards you can build by describing them, scheduled reports, and suites for every department: sales, IT, HR, finance, operations, observability and data.
Explore MANAGE GOATAsk anything about your company.
An assistant that answers from your company's files, channels and dashboards with citations, respects who is allowed to see what, and can take confirmed actions on your behalf.
Explore GOAT04FAQ
Questions, answered
Will a GOAT make things up?
GOAT cites the sources behind every answer, and support GOATs escalate when their decision rules say so. You can also require approval before any reply is sent.
Which channels can support GOATs use?
Their own email inbox, chat on desktop, web and iPhone, Slack, Telegram and text message.
How are GOATs billed?
GOATs come with every paid plan; their AI usage is metered against your plan's included usage, and each GOAT has its own monthly budget.
Run the whole business from one place.
Free to start, no credit card. Add modules and GOATs as you grow.
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