A service desk with GOATs on the first line.

IT runs the tools and fields the questions about them. With Goatfied, the service desk, the policies and the audit trail are part of the same platform everyone already signs in to.

Manage Core Connect GOATs

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01Goatfied for it

What you get.

Service desk

Requests become issues on a board, with comments, files and sprints.

Hand an issue to an agent

Send an issue to a GOAT or a coding agent and follow it to done.

Identity and access

SSO, SCIM, multi-factor sign-in and role-based access per module.

Tool governance

An admin allowlist decides which integrations the workspace may use.

On-call

Alerts open incidents and the on-call schedule decides who hears about them.

02GOATs on the team

Hand the groundwork to GOATs.

AI agents hired from the IT & security operations roles, working within the budget and approvals you set.

For example, ask a GOAT to

Answer how-do-I questions from the IT knowledge base
Collect the details a ticket is missing
Draft the post-incident summary

How GOATs work

03Modules

The modules behind it.

GOATs

GOATs: AI agents that work for your business.

Hire GOATs — AI agents — from a library of more than a thousand roles across 26 departments, give them budgets and approvals, and hand them work by chat, email, Slack, Telegram, text, a schedule or a mention in SPACES.

Explore RUN Manage

Run the business from one place.

Dashboards you can build by describing them, scheduled reports, and suites for every department: sales, IT, HR, finance, operations, observability and data.

Explore MANAGE Connect

Every tool, one place to connect it.

The integrations hub: MCP servers from a curated catalog, OAuth handled for you, and an admin allowlist that decides which tools your workspace may use.

Explore CONNECT Core